All returns must be made within 7 days of receipt of the products. Products can only be returned if unused and in the original unopened and sealed packaging. Reefsolution reserves the right to charge a 15% restocking and handling fee for any or all returned products (excluding exchanges). ReefSolution.com will not cover the shipping costs for returning the products. If the product was sent FREE Shipping the actual cost of transport will be deducted from the refund. Initial delivery costs are non-refundable. Before wanting to return or exchange products, wait for the consent of ReefSolution.com. Any item returned without authorization from ReefSolution.com will be refused. In the event that your order is damaged by the carrier, a claim will be filed by us to the carrier. After approval of the claim, your original order will be resent free of charge. If you wish to return damaged products for a refund or credit, a 15% restocking fee will be deducted from the refund or credit amount. Special orders and clearance items cannot be returned under any circumstances. the deposit for reservation or special order is not refundable no exemption.