All returns must be made within 7 days of receiving the products. Products can only be returned if unused and in the original unopened and sealed packaging. Reefsolution reserves the right to charge a 15% restocking and handling fee for any or all returned products (excluding exchanges). ReefSolution.com will not bear the shipping costs for the return of the products. If the product was sent with FREE Shipping, the actual shipping cost will be deducted from the refund. Initial delivery costs are non-refundable. Before wishing to return or exchange products, wait for consent from ReefSolution.com. Any item returned without ReefSolution.com's authorization will be refused.
In the event that your order is damaged by the carrier, a claim will be filed by us with the carrier. After approval of the claim, your original order will be sent again free of charge. If you wish to return damaged products for a refund or credit, a 15% restocking fee will be deducted from the amount of the refund or credit.
Special orders and clearance items cannot be returned under any circumstances.
Deposits for reservations or special orders are non-refundable, no exemptions.