Shipping Policies

We have some of the lowest shipping rates in Canada. ReefSolution delivers accessories quickly by Canada Post, Purolator or Loomis depending on cost and efficiency unless specified at the time of order so that you get the best shipping rates. For live, we will use Fedex Priority, Purolator or UPS which normally arrives the next day.

Quebec

Material 6$, Free for orders of 75$ and more*
-Living 40$, Free for orders of 350$ and more
-Aquarium Kit Redsea reefer or ProClear 150$

Ontario

Hardware 10$, Free with orders of 125$ and over*
-Living 40$, Free with orders of 400$ and over
-Aquarium Kit Redsea reefer or ProClear 150$

Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island and Saskatchewan

Hardware 12$, Free on orders of 125$ and over*
-Living 40$, Free on orders of 500$ and over

Free shipping does not apply to oversized or overweight items such as and not limited to sand rock, salt, cover, shipping charges will be calculated at the time of placing your order

Someitems such as aquariums, furniture, coolers cannot be shipped and can only be purchased for in-store pick up.

NO REFUNDS on shipping charges for any reason.

ReefSolution.com reserves the right to adjust the shipping cost if required. Please note that if the shipping cost is higher than the one mentioned on the site during checkout, you will be contacted to confirm before your order is shipped.

SHIPPING POLICY Materials

In the event that your equipment order is damaged by the carrier, you must notify the carrier and Reef Solution within 6 hours of delivery. Accessories are fully covered by the carriers' insurance policies. A claim will be made by us to the carrier according to their term. Upon approval of the claim by the carrier, your original order will be reshipped at no charge. If you wish to return damaged products for a refund or credit, a 15% restocking fee will be deducted from the refund or credit amount.

Reefsolution has no control over package delays during the shipping process. You will need to contact the carrier's customer service department to respond and track your order. We will do our best to assist all customers in obtaining transit information for your order. All claims will be reviewed on a case by case basis; claims may take up to 3 weeks to process. Once the carrier has responded to your claim, we will be able to take further appropriate steps to resolve this incident. Until then, your patience is greatly appreciated as we work with the carrier(s).

Filing a claim does not guarantee that you will be compensated/refunded in part or in full for your lost/stolen package, but we will do our best to assist you throughout the process.

You agree not to charge back an order without first trying to work with us to resolve the issue you are facing.

Reef solution will NOT refund orders that have received an insufficient, inaccurate or invalid address.

NO REFUNDS on shipping charges for any reason.

SHIPPING POLICY and DOA (Dead on Arrival) Term

If in the unfortunate event you have a DOA, please send us an email with a photo within one hour of the delivery confirmation by the carrier. After receiving the photos, we will tell you what to do with the DOA, do not throw them away until you receive instructions. If the DOA's are confirmed by us and the photos are sent within the hour, we will issue a store credit for a DOA replacement in a future order. Often we are able to replace DOAs with the same or similar items, plus shipping. Failure to notify us within the hour will void any warranty.

Live orders are final non-exchangeable and refundable.

All live orders must have a video of the unopened box cut and the unopened bag showing the deceased animal.

We are not responsible for mortality due to carrier delay.
No refund of shipping charges will be issued.
If we are unable to replace your DOA with a comparable item, we will credit your account for the full purchase price of the item as a credit on our website.
Colors may differ due to your fixtures, settings and environment no guarantee on color accuracy.
No refunds for deaths occurring during or after your acclimation process.
On rare occasions, if the animal's health is deemed to be poor, we will not send the animal. We will offer the customer the option to purchase or be refunded

Customers are responsible for providing a safe and accurate shipping address for delivery, please check your address in your order confirmation. We will not refund orders where the carrier has determined that there is no safe place to leave the package. Reefsolution is not responsible for unfortunate events such as packages being misplaced, lost or stolen, during transit time. In all circumstances, the Carrier is responsible. We will do our best to assist all customers regarding missing packages.

Reefsolution has no control over package delays during the shipping process. You will need to contact the carrier's customer service to respond and track your order. We will do our best to assist all customers in obtaining transit information for your order. All claims will be thoroughly investigated on a case by case basis; claims can take up to 3 weeks to process. Once we have responded to your complaint, we will be able to take further appropriate steps to resolve the incident. Until then, your patience is greatly appreciated as we work with the carrier(s).

Filing a claim does not guarantee that you will be compensated/refunded in part or in full for your lost/stolen package, but we will do our best to assist you throughout the process.

You agree not to charge back an order without first trying to work with us to resolve the issue you are facing.

Store and Shipping Address
3364 Boulevard Saint-Martin W #100 Laval, QC H7T 1A1, Canada