Shipping Policies
Shipping Policy – ReefSolution
At ReefSolution , we strive to provide fast, secure, and cost-effective shipping solutions for your live corals , reef aquarium accessories , and other aquarium products. Here are the details of our shipping policy to provide you with a seamless and enjoyable experience.
Shipping costs to Canada
We offer some of the lowest shipping rates in Canada. Rates vary by province and type of product ordered.
Quebec
• Material : $8.99 (free shipping on orders of $75 and over).
• Live corals : $40 (free shipping on orders of $350 and more).
• Aquariums & Kits : $150 (e.g.: RedSea Reefer, ProClear).
Ontario
• Material : $9.95 (free shipping on orders of $125 and over).
• Live corals : $40 (free shipping on orders of $400 and more).
• Aquariums & Kits : $150 (e.g.: RedSea Reefer, ProClear).
Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Saskatchewan
• Material : $12.95 (free shipping on orders of $125 and over).
• Live corals : $54.95 (free shipping on orders of $500 and more).
(Note: Charges for oversized or heavy items (eg. sand, rocks, salt, lids) are calculated at the time of order and are not covered by free shipping.)
Processing times and carriers
• Reef Equipment & Aquarium Accessories : Ships within 1-2 business days via Canada Post , Purolator , or Loomis , whichever is best for cost and timeliness.
• Live Corals and Marine Animals : Shipped Monday through Wednesday only via FedEx Priority , Purolator , or UPS , to ensure fast and secure delivery.
We will contact you prior to shipping if adjustments to shipping costs are necessary.
Living Items Policy
Corals and marine animals require special attention during shipping. We use specialized packaging (floating foams for hard corals) to ensure their safety.
Mortality on arrival (DOA) :
• Take a video of the unopened box and clear photos of the bag containing the deceased animal.
• Send these proofs by email within one hour of delivery confirmation .
• Once validated, store credit or replacement will be offered (additional shipping charges apply).
Important :
• No guarantee is offered for deaths occurring after acclimatization.
• ReefSolution is not responsible for any deaths due to carrier delays.
• Living orders are final, non-refundable and non-exchangeable.
Material damage
In case of damage to the equipment:
1. Contact ReefSolution and the carrier within 6 hours of delivery .
2. A claim will be submitted, and your order will be reshipped after validation by the carrier.
3. In case of refund request, a 15% restocking fee applies.
Liability and insurance
• All packages are covered by insurance against damage and loss, in accordance with the carriers' policies.
• ReefSolution is not responsible for packages stolen or misplaced after delivery. A secure and correct address must be provided by the customer.
Unshipped items
Some bulky items like aquariums, furniture or coolers cannot be shipped. These products are available for in-store pickup only.
Remote areas
For areas such as Yukon, Nunavut or Northwest Territories, additional shipping charges may apply. You will be contacted for confirmation prior to shipping.
Returns and Cancellations
• Hardware orders may be cancelled prior to shipment without charge.
• Once shipped, only hardware orders can be returned, subject to a 15% restocking fee.
Contact us
For any questions or assistance:
ReefSolution
3364 Boulevard Saint-Martin O #100
Laval, QC H7T 1A1, Canada
ReefSolution offers competitive rates for shipping within Canada, ensuring fast and secure delivery for your aquarium purchases.
Shipping costs
• Pricing details by region and product type. Heavy or oversized items have charges calculated at time of order.
Carriers and deadlines
• We use carriers renowned for their efficiency and economy, ensuring rapid processing of orders, particularly for live corals shipped Monday through Wednesday.
Conditions for living items
• Take precautions to ensure the survival of corals and other marine life, with a clear policy on mortalities on arrival, requiring visual proof within 2 hours for credit towards replacement.
Unshipped items
• Some limitations apply to bulky items, which must be picked up in store.
Liability and insurance
• We offer insurance to cover damage or loss during transit, but are not responsible for packages after they have been delivered. Please make sure your shipping address is secure and accurate.
Material damage
• If there is any damage upon delivery, document immediately and contact us within 6 hours for a claim with the carrier.
Shipping Cost Adjustments
• Shipping charges may be adjusted as needed. Any changes will be confirmed with you before shipping.
Returns and Cancellations
• Cancellations of material before shipment are free of charge. Once shipped, returns are possible only for non-living products with a restocking fee.
Remote areas
• Additional charges may apply for deliveries to remote areas, confirmed prior to shipment.