All returns must be made within 7 days of receipt of the products. Products can only be returned if unused and in the original unopened and sealed packaging. Reefsolution reserves the right to charge a 15% restocking and handling fee for any or all returned products (excluding exchanges). ReefSolution.com will not pay for the shipping costs of returning products. If the product was sent in FREE Shipping the actual cost of shipping will be deducted from the refund. Initial shipping costs are not refundable. Before returning or exchanging products, please wait for the consent of ReefSolution.com. Any items returned without ReefSolution.com's authorization will be refused.
In the event that your order is damaged by the carrier, a claim will be filed by us with the carrier. Upon approval of the claim, your original order will be reshipped at no charge. If you wish to return damaged products for a refund or credit, a 15% restocking fee will be deducted from the refund or credit amount.
Special orders and clearance items cannot be returned under any circumstances.
deposits for reservations or special orders are non-refundable, no exemptions.